General Sales Policies


* To book a trip a 50% deposit is required. The deposit is non-refundable 8 weeks prior to the trip date.  You can pay by check, money order, or any major credit card.

* For groups of 10 or more people, 100% prepayment is required at least 4 weeks prior to the trip date. This prepayment is non-refundable 8 weeks prior to the trip date.

* All day rates include breakfast, lunch, and FREE rentals of snorkeling gear (wetsuit, mask, and snorkel). 

* Multiple day trips are also available. Please contact TSI for more details on our multiple day shark excursions. 

* Special "add-ons" to group packages are available at additional costs. Examples: special menus, video and photo packages, entertainment, etc. Contact TSI for a customized group price quote. 

* All children need to be comfortable on boats and in the water and need to be accompanied by an adult. The number of spaces available for children is limited per trip, so please notify TSI in advance if children will be part of your group.

Trip Guarantees

  1. The “OOPS I Missed the Trip” Guarantee: If you miss a trip for any reason (ex. illness, flat tire, etc.) deposits are not refundable; however you can use your deposit on a future trip, assuming spaces are available (scheduled within a year from the original trip date).

 

  1. The Weather Guarantee: Typically we cannot know if a trip will be cancelled due to weather until the morning of the trip.  All weather cancellations will be made at the dock on the morning the trip is scheduled. Deposits are not refundable due to weather conditions; however you can use your deposit for a future trip, assuming spaces are available (scheduled within a year from the original trip date). 
  1. The “Trip Didn’t Fill” Guarantee: In order for a shark trip to run, we need a minimum of 25 booked clients.  If for any reason a trip is cancelled due to low bookings, deposits are not refundable; however you can use your deposit on a future trip, assuming spaces are available (scheduled within a year from the original trip date).

 **Important Notice regarding all the above guarantees & vouchers.  TSI limits the number of  “guarantee” or “voucher” spaces to 5 per trip.  So if you want to use a guarantee or voucher certificate for a future trip, please notify TSI well in advance of the trip date so that we can reserve your spot.